FREQUENTLY ASKED QUESTIONS

What is Maison Marsella all about?

Maison Marsella is an online platform dedicated to offering a thoughtfully curated selection of home decor items. We believe in turning houses into homes by providing high-quality and stylish decor pieces from around the world.

Do you offer shipping across Canada?

We are pleased to offer shipping services across all of Canada. Shipping rates & shipping time may vary based on the specific product and destination when placing your order.

How can I track my order?

Upon completion of your purchase, keep an eye on your inbox - you can expect a confirmation email with your order details and tracking information within the next 24 hours.

Do you accept returns for damaged items?

We only accept returns for damaged goods. We package everything with care but understand some items are fragile and things can happen during handling with the carrier.

For inquiries regarding returns, kindly reach out to us at marsellamaison@gmail.com with photos of the broken item and we will ensure that it is replaced.

Can I trust the quality of your products?

Absolutely. We are committed to providing top-tier quality. All our items are carefully vetted to ensure they meet our high standards for craftsmanship and durability.

What are your Terms & Conditions?

By accessing or using any part of the site, you engage in our “Service” and agree to be bound by the herein terms and conditions, including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Policies are subject to change without notice. Inquiries about the herein Terms of Service should be directed to marsellamaison@gmail.com.